Understand the client's organizational and individual performance objectives and the approach that best works for their company ... and work with those guidelines to develop a customized game plan and performance report card -- the T-CARD℠. We also make sure that we understand the key dynamics in the client's industry.
Think and act like management℠
Conscientiously strive to ensure that our participation brings value and provides a cost-effective solution with maximum utilization of client resources, knowledge transfer and ongoing client commitment.
Support out clients and provide constructive ideas directly to clients for their consideration; we ensure that clients know the implications of the options (and therefore the impact of their decisions).
Are available beyond the project -- we periodically conduct 15-minute follow up conferences to stay tuned in and provide additional insights.
Work with and through client personnel and team members from other service providers to deliver the agreed-upon results.
Work behind the scenes (but not behind clients' backs) to ensure success; clients often say, "Things just go well when you're here."
Respect client confidentiality at all times and do not 'tell tales out of school.'
Respect and seek diversity of experience, of opinion, of cultures ... diversity in all forms.
Respect and are loyal to those not present.
Act toward others in a professional and respectful manner at all times ... both on and off the job.
What We Will Not Do
Use ultimatums such as 'you must do this or you will fail' or other coercive techniques and language during the sales process or at any other time.
Work without the client. We must have client team members involved in the project to ensure success; we will not deliver a project absent total client involvement.
Work around or undercut...
Our team members
Our partners, including other professional service firms
Work a project beyond its end. We need to successfully complete projects within scope if we expect clients to award us other projects.
Add TBO personnel to a project team for the primary benefit of revenue.
Grand-stand for attention.
Give up ... on people or on projects. If things get tough, TBO will work diligently to resolve issues, overcome obstacles and deliver the contracted business case.