TBO is recognized as a firm that consistently helps improve organizational performance through our expertise, objectivity and partnering. Our success is measured by achieving our client's business targets, whether performance, economic or behavioral.
Faced with a long term trend of flat sales in their core business and perceived inefficiencies in sales processes, the general manager of this business unit asked TBO International to look at their structure, management processes, and product line management. Our goal was improved sales though better use of existing resources.
We identified five core business processes, formed teams to look at these process with particular emphasis on how each process contributed to sales, identified a to be state that included macro processes, staffing and organization structure. This twelve week effort delivered a twelve month roadmap that permitted a smooth transition of management, specialists, and support staff to new positions and roles.
NiSource is a utility holding company including gas and electric utilities in seven states. This project was initiated to address all transformation activities required to implement a purchase to pay solution impacting 1000 employees. Implementation included deployment of Maximo for purchasing management, outsourcing of invoice processing, and PeopleSoft General Ledger. TBO was responsible for process design, user input, communications, and training.
A global oilfield services firm historically made their revenues and margins from a products business. To achieve their aggressive growth targets, they wanted a revised focus equally on products and services – a formidable challenge. We developed a detailed implementation blueprint for year one and year two to achieve their 4 year goal. The blueprint outlined the new direction for the services business including tools for measuring their progression. Such a transformation required changes in process, skills, technology, metrics and culture. The client achieved a doubling of revenue and a similar increase in profitability.
We completed an independent progress report after the fourth year, in which they have achieved their targeted performance on revenue, profitability and world class service performance.
Provided Project Managers for corporate initiatives including master data management, CRM, conversion of new acquisition to corporate systems and processes, and paperless HR rollout